Refund Policy

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1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Zoeankleankle through zoeankleankle.world.

2. Company Information

Company Name: Zoeankleankle

Address: Am Europl. 3, 1120 Wien, Austria

Phone: +431610640

Email: admin@zoeankleankle.world

3. Right of Withdrawal

In accordance with European consumer protection laws, you have the right to withdraw from the contract within 14 days without giving any reason.

3.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods.

3.2 Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

Email: admin@zoeankleankle.world

Address: Am Europl. 3, 1120 Wien, Austria

You may use the model withdrawal form provided, but it is not obligatory.

4. Return Conditions

4.1 Product Condition

To be eligible for a return, the product must:

• Be in its original packaging
• Be unused and unopened
• Be in the same condition as when you received it
• Include all original accessories and documentation

4.2 Return Process

To return a product:

1. Contact us at admin@zoeankleankle.world to initiate the return process
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Ship the product to the address provided
5. Wait for inspection and processing

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect the returned product:

• We will notify you of the receipt of your return
• We will inspect the product within 5 business days
• If approved, refund will be processed within 14 business days
• Refund will be issued to the original payment method

5.2 Refund Amount

You will receive a full refund of the purchase price, excluding:

• Return shipping costs (unless the product is defective or incorrect)
• Any handling fees

6. Return Shipping Costs

You are responsible for the cost of returning the product unless:

• The product is defective or damaged
• We sent you the wrong product
• The product does not match the description

In such cases, we will cover the return shipping costs.

7. Non-Returnable Items

The following items are not eligible for return:

• Products that have been opened or used
• Products damaged due to misuse or negligence
• Products returned after the 14-day withdrawal period
• Products without proof of purchase

8. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately at admin@zoeankleankle.world
• Provide photos of the defect or damage
• We will arrange for a replacement or full refund
• We will cover all return shipping costs

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account or payment method
• Contact your bank or payment provider
• Contact us at admin@zoeankleankle.world if the issue persists

10. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product:

• Return the original product for a refund
• Place a new order for the desired product

11. Consumer Rights

This policy does not affect your statutory rights as a consumer under Austrian and European law. You may have additional rights depending on your location.

12. Contact Information

For questions about returns or refunds, please contact us:

Email: admin@zoeankleankle.world

Address: Am Europl. 3, 1120 Wien, Austria

Phone: +431610640

13. Model Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form: